Gift Certificates

How to redeem a Gift Certificate 
Troubleshooting      
Gift Certificates terms and conditions


How to redeem a Gift Certificate 

  • Linn Records Gift Certificates can be redeemed against any CD, Download or Vinyl purchase at www.linnrecords.com.  They can also be redeemed by placing an order by post or telephone (online redemption rules and exclusions apply).
  • If you want to redeem your Gift Certificate against an online purchase, you should add your chosen items to the shopping cart.  On the "shopping cart" page you will see a "Gift Certificate" box.  You should enter your Gift Certificate reference number here.   Click "add" and the shopping cart will recalculate the total due.  If the value of the Gift Certificate is the same as, or higher, than the value of your order, the total due will be zero.  If the value is zero, you will not be asked for any payment details.  We recommend that you always use the full value of your Gift Certificate or you will lose the unused balance.
  • When you have clicked "add" you can either "continue shopping" or proceed to "checkout".
  • Please note Gift Certificates are usually valid for one year and will expire after this date.
  • Please note Gift Certificates are valid against one purchase only.  Any remaining balance on the Gift Certificate will be lost if it is not used.


Troubleshooting

Here are some common questions and solutions for anyone experiencing a problem with their Gift Certificate.  If you do not find your answer here please email us.

Problem: I have lost my Gift Certificate reference number.
Solution: You should ask the purchaser to log in at www.linnrecords.com and click on "my account".  The Gift Certificate reference number will be listed here.  If they cannot find it you should ask the purchaser to email us and we will be able to confirm the reference number.

Problem: I have tried to enter a Gift Certificate reference number, but it says it has expired.
Solution: Gift Certificates expire one year after purchase.  If you believe the Gift Certificate should still be valid please email us.

Problem: I have a Gift Certificate which is for a higher value than my order - what should I do?
Solution: You can place an order which has a value lower than your Gift Certificate, however, you will lose the balance if you do this.  We recommend that you always use the full value of your Gift Certificate so you do not lose the unused balance.

Problem: Can I buy downloads with a Gift Certificate?
Solution: Yes, you can.

Problem: Do I have to enter my credit/debit card details when I redeem a Gift Certificate?
Solution: If your order total exceeds the value of your Gift Certificate you will be asked to enter your credit/debit card details to pay the remaining balance.  If the value of the Gift Certificate is the same as, or higher, than the value of your order, the total due will be zero.  If the value is zero, you will not be asked for any payment details. 

Problem: Can I use a promotion code and a Gift Certificate in the same purchase?
Solution: Yes, you can.

Gift Certificates terms and conditions

  • Gift Certificates and their use are subject to Linn Records Terms and Conditions
  • Gift Certificates are not redeemable for cash and cannot be returned for a cash refund.
  • The risk of loss and title for Gift Certificates pass to the purchaser upon our electronic transmission to the recipient. We are not responsible for lost or stolen gift certificates.